Terms and Conditions for Man With Van East Bedfont

These Terms and Conditions apply to all bookings and services provided by Man With Van East Bedfont and set out the basis on which moving, transportation, collection, delivery, loading, unloading, and related support services are supplied. By making a booking, confirming an estimate, allowing work to commence, or accepting any service, the customer agrees to be bound by these terms. If any part of these terms is not understood, the customer should review them carefully before proceeding. These terms are intended to be fair, practical, and consistent with UK consumer and business law.

The words we, us, and our refer to the service provider operating under the name Man With Van East Bedfont. The words you and your refer to the customer, whether acting as a private individual, tenant, landlord, business, or authorised representative. These terms apply to single-item transport, small removals, partial moves, and other man and van services unless a separate written agreement states otherwise. Any special instructions accepted in writing will form part of the contract only where confirmed by us.

We reserve the right to update these terms from time to time. The version in force at the time of booking will normally apply to that booking, unless changes are required by law or are necessary for safety, operational, or regulatory reasons. Customers are responsible for ensuring the information they provide is accurate and complete, as this directly affects pricing, scheduling, vehicle suitability, labour requirements, and the safe completion of the job.

Booking Process

Bookings may be requested by telephone, email, online enquiry form, messaging service, or any other method we make available. A booking is not confirmed until we have accepted the job and provided written or electronic confirmation. A quotation, estimate, or availability check does not in itself create a binding booking. For Man With Van East Bedfont services, we may ask for details such as collection and delivery addresses, access conditions, floor level, parking arrangements, item dimensions, weight, and any special handling requirements before confirming availability.

It is the customer’s duty to disclose any factor that may affect the service, including narrow access, stairs, lifts, long carry distances, parking restrictions, dismantling needs, fragile items, heavy appliances, or items requiring additional manpower. If the actual job differs materially from the information provided, we may revise the quotation, allocate extra time, change the vehicle, supply additional labour, or decline to continue where safe completion is not reasonably possible. We may also refuse to move prohibited or unsafe items.

Booking times are agreed on a best-efforts basis and may be affected by traffic, weather, loading conditions, prior delays, or circumstances outside our control. While we aim to arrive within a reasonable window, exact arrival times cannot always be guaranteed. Customers should ensure that they, or an authorised person, are present at the agreed time and are able to give instructions, authorise access, and sign any required documents. Delays caused by the customer may be charged as waiting time or idle time.

Payments and Charges

All prices will normally be stated as a fixed quote or hourly rate, depending on the nature of the job. Unless stated otherwise, quotations are based on the information supplied at the time of booking and may exclude unforeseen additional work, congestion, tolls, parking charges, waiting time, dismantling, reassembly, special equipment, or disposal fees. If the scope changes on the day, any increase in charge will be calculated fairly and communicated as soon as reasonably practicable.

Payment terms will be confirmed at booking or before work begins. Unless we agree otherwise in writing, payment is due on completion of the service and may be required immediately by cash, bank transfer, card payment, or another accepted method. For business customers or larger jobs, we may request a deposit or part-payment in advance. Where a deposit is taken, it may be non-refundable in whole or in part if cancellation occurs after costs have been incurred or a vehicle and crew have been allocated.

If payment is not made when due, we may suspend the service, retain goods in our possession to the extent permitted by law, charge reasonable administration costs, and recover any late payment interest or collection costs where lawful. All sums stated are inclusive or exclusive of VAT only as expressly indicated in the quote or invoice. Any invoice query must be raised promptly and in any event before the payment deadline. A dispute over part of an invoice does not excuse payment of the undisputed balance.

Cancellations, Amendments, and Delays

Customers may cancel or amend a booking by giving notice as early as possible. The amount charged, if any, will depend on the notice period and the costs already committed. Where a booking is cancelled after a vehicle, crew, or specialist equipment has been allocated, a cancellation charge may apply to recover time lost and direct expenses. The closer the cancellation is to the scheduled time, the more likely it is that a charge will be payable.

We may cancel, postpone, or reschedule a job if it becomes unsafe, unlawful, materially impractical, or impossible to perform the service as originally agreed. This may include adverse weather, vehicle breakdown, staff illness, incorrect address details, access obstruction, or the presence of hazardous goods not disclosed in advance. In such circumstances, we will seek to offer an alternative time where possible, but we are not liable for indirect losses resulting from a change caused by events outside our reasonable control.

If the customer is late or not ready to proceed, and this causes delay to our schedule, additional waiting time, rebooking fees, or a failed-call charge may apply. Where no one is present to authorise access or the customer fails to provide accurate instructions, we may treat the booking as cancelled on arrival. For Man With Van East Bedfont, we aim to act fairly and proportionately, but we are entitled to recover reasonable costs incurred as a result of customer delay, non-attendance, or incomplete preparation.

Customer Responsibilities

The customer must ensure that items are properly packed, labelled, and ready for transport unless packing has been expressly included in the service. Fragile items, valuables, and personal documents should be kept secure and, where appropriate, moved by the customer personally. The customer is responsible for checking that items fit through doorways, corridors, stairways, and vehicles before the service begins, unless we have agreed in writing to assess and manage those risks for a specific move.

Customers must not include illegal, dangerous, unstable, contaminated, or prohibited goods in the load. This includes, but is not limited to, firearms, explosives, pressurised cylinders, hazardous chemicals, asbestos, biohazardous waste, stolen goods, and any item whose transport is restricted by law. We may inspect loads where reasonably necessary and may refuse to carry any item that could endanger people, property, or compliance with the law. The customer remains responsible for the legality and ownership of all goods handed over.

Where parking permits, building access, concierge approval, lift booking, or other third-party permissions are needed, the customer must arrange them in advance unless we have agreed in writing to do so. Failure to secure access may delay or prevent the service and may lead to extra charges. If dismantling, reassembly, or disconnecting appliances is requested, the customer must confirm that the items are safe and suitable for such handling and that any specialist work complies with manufacturer guidance and relevant safety standards.

Liability and Insurance

We will use reasonable care and skill in providing our services. However, liability is limited to loss or damage that is directly caused by our proven negligence or breach of contract, and only to the extent permitted by law. We are not responsible for pre-existing damage, inherent weakness, poor packing, unsecured items, wear and tear, or damage caused by items being moved contrary to our advice. The customer should inspect goods before and after the service wherever possible.

Where our liability is established, we may choose to repair, replace, or pay reasonable compensation, subject to any applicable insurance limits and the value of the item at the time of the incident. We will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of opportunity, business interruption, or sentimental value, except where liability cannot lawfully be excluded. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded under UK law.

The customer must notify us of any alleged loss or damage as soon as reasonably practicable and in any event within a reasonable period after completion of the service, providing supporting evidence where available. Claims must be made in good faith and with sufficient detail to allow investigation. Failure to give timely notice may reduce or remove any remedy to the extent that the delay has prejudiced our ability to assess the matter or recover evidence from the relevant parties.

Waste Regulations and Disposal

Where waste removal or disposal is included as part of the service, it will be carried out in accordance with applicable UK waste legislation and local regulatory requirements. The customer must accurately describe the nature of any waste in advance. We may refuse to transport or dispose of waste that is hazardous, improperly declared, contaminated, or likely to breach our legal obligations. If we agree to remove waste, we will do so only through lawful disposal routes and authorised facilities where required.

The customer warrants that any waste presented for collection has been identified truthfully and is not mixed with prohibited material unless specifically agreed and lawfully permitted. It is the customer’s responsibility to ensure that the waste they present is suitable for collection under the terms agreed. If incorrect information is supplied and this results in additional compliance steps, storage, sorting, or disposal costs, those extra costs may be passed on to the customer. We may also decline collection where the waste poses a risk to health, safety, or the environment.

If we are asked to remove furniture, appliances, or household contents for disposal, ownership of those items is deemed to transfer to us only where lawful and only to the extent necessary to complete the agreed disposal service. The customer must not leave behind regulated waste unless it has been expressly included in the booking and accepted by us. Any unlawful fly-tipping, unauthorised dumping, or improper disposal caused by misleading instructions may result in the service being terminated and the matter reported to the relevant authority where required by law.

General Terms and Governing Law

These terms, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remainder will continue in full force. Any failure by us to enforce a right on one occasion does not waive that right for future use.

We may assign or subcontract all or part of the service where reasonably necessary to fulfil a booking, provided that such arrangements do not materially reduce the standard of service promised under the booking. The customer may not transfer their rights or obligations under these terms without our prior written consent. Headings are for convenience only and do not affect interpretation. References to law include any replacement, amendment, or re-enactment of the relevant legislation or regulations.

These Terms and Conditions represent the entire agreement between the parties in relation to the service, except for any written variation agreed by both sides. Man With Van East Bedfont is committed to operating professionally and lawfully, but the customer also plays an essential role in ensuring a smooth booking, safe handling, accurate disclosure, and timely payment. By proceeding, the customer confirms that they have read, understood, and accepted these terms.