Man with Van East Bedfont Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van East Bedfont provides removal, transport and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the individual, business, or organisation that requests or receives the services.
Services means any transportation, loading, unloading, packing, removal, delivery, or related services provided by Man with Van East Bedfont.
Goods means the items, belongings, furniture, or materials that are to be moved, transported, or otherwise handled by us.
Vehicle means any van or other vehicle used by us to carry out the services.
Quote means the price estimate provided to you for the services, based on the information you supplied at the time of enquiry.
2. Scope of Services
Man with Van East Bedfont provides man and van services, including household and office removals, small moves, item deliveries, and related transport within the UK. The exact scope of services for each booking will be defined in the quote or confirmation provided to you.
We reserve the right to refuse to carry any goods which, in our reasonable opinion, may cause damage to the vehicle, our staff, other goods, or which may be illegal, dangerous, or prohibited under applicable law.
3. Booking Process
All services must be booked in advance. Bookings can be made by providing us with full and accurate information about the services required, including but not limited to:
Addresses for collection and delivery, including any access restrictions.
Dates and preferred time slots.
Estimated volume or list of goods to be transported.
Special items that may require additional labour, equipment, or time, such as pianos, safes, fragile items, or bulky furniture.
Floor levels, lift availability, parking conditions, and any other relevant access information.
Your booking will be confirmed only when we have accepted your request and sent you a confirmation. Any quote provided prior to confirmation is indicative and may be revised if the information you supplied is incomplete, inaccurate or changes prior to or on the day of the service.
4. Quotes and Pricing
Quotes are based on the information provided by you at the time of enquiry. We may quote on a fixed-price basis or on an hourly rate, as specified at the time of booking.
Our quote will typically take into account:
The distance between collection and delivery addresses.
The estimated time required for loading, travel, and unloading.
The number of staff needed.
Any additional services required, such as packing, dismantling, or re-assembly.
If, on arrival, the actual job differs significantly from what was described at the time of booking, we reserve the right to adjust the price accordingly. This may include additional charges for extra items, extended time, waiting time, difficult access, or extra labour.
5. Payments and Charges
Unless otherwise agreed in writing, payment for the services is due in full on completion of the job on the day of service. We may require a deposit or full prepayment to secure your booking, particularly for larger moves or long-distance work.
We reserve the right to decline to start or continue the services if payment terms agreed with you are not met, or if any outstanding amounts from previous work remain unpaid.
Additional charges may apply for:
Waiting time caused by delays outside our control, such as issues with keys, paperwork, access, or your own lateness.
Parking fees, congestion charges, tolls, or similar mandatory charges incurred in the performance of the services.
Additional labour or time required due to incomplete packing, restricted access, or significantly underestimated volume of goods.
All prices are stated exclusive of any applicable taxes unless expressly mentioned otherwise.
6. Cancellations and Amendments
You may cancel or amend your booking subject to the following terms:
If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or credited at our discretion, minus any reasonable administrative costs.
If you cancel within 48 hours of the scheduled start time, we reserve the right to retain part or all of any deposit and may charge a cancellation fee up to a reasonable proportion of the quoted price to cover our costs and loss of business.
If you cancel on the day of the service or after our vehicle and staff have been dispatched, we may charge up to the full quoted price.
If you wish to change the date, time or scope of the services, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quote and additional charges.
7. Your Responsibilities
You are responsible for:
Ensuring that all information provided for the quote and booking is complete and accurate.
Arranging suitable parking for our vehicles at both collection and delivery addresses, including any permits or permissions required.
Ensuring that the premises and access routes are safe and suitable for our staff to work in, and that any necessary arrangements with building managers, neighbours, or local authorities are in place.
Packing your goods safely and appropriately, unless packing services have been explicitly included in the booking.
Properly labelling fragile items or any goods requiring special handling.
Being present, or arranging for an authorised representative to be present, at both collection and delivery addresses to supervise and sign any documents as required.
You must not request our staff to transport prohibited, illegal, hazardous, perishable, or environmentally harmful items unless this has been agreed in advance and is compliant with applicable regulations.
8. Our Responsibilities
We will provide the services with reasonable care and skill, using appropriately trained staff and suitable vehicles for the job booked.
We will make reasonable efforts to adhere to agreed dates and times, but all timings are estimates and may be affected by traffic, weather, access issues, or other events outside our reasonable control. In such cases, we will aim to keep you informed of any material delays.
We will handle your goods with due care and attention. However, we will not dismantle or reassemble furniture, disconnect or reconnect appliances, or provide packing services unless these have been explicitly agreed at the time of booking.
9. Limitations of Liability
We will only be liable for loss or damage to goods that is caused by our negligence or breach of these Terms and Conditions, and only to the extent set out in this section.
We shall not be liable for:
Loss or damage arising from your failure to adequately pack, protect or label items, unless we have provided packing services.
Loss of or damage to items of special value including, but not limited to, money, jewellery, precious metals, watches, antiques, artworks, important documents or data, unless we have been specifically informed in writing and have agreed special arrangements in advance.
Loss or damage caused by wear and tear, inherent defects in the goods, atmospheric or climatic conditions, or pre-existing damage.
Indirect or consequential loss, including but not limited to loss of profits, loss of income, loss of opportunity, or emotional distress.
Any delays or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to road closures, severe weather, accidents, breakdowns, or acts of third parties.
Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount considering the nature of the goods and the scope of work, and shall in all cases be limited to the value of the affected goods or the price paid for the services, whichever is lower, unless otherwise agreed in writing.
10. Claims and Complaints
Any visible loss or damage to goods should be reported to our staff as soon as reasonably practicable and noted before completion of the job where possible.
If you wish to make a claim or complaint regarding our services, you must do so in writing as soon as reasonably practicable, and in any event within 7 days of the completion of the services. Your claim should provide full details of the issue and, where relevant, supporting evidence.
We will investigate your complaint and aim to respond within a reasonable timeframe. Failure to notify us within the specified period may affect our ability to properly investigate and may limit or extinguish any liability we may have.
11. Access, Parking and Restrictions
You must ensure that there is suitable and legal parking for our vehicle close to the collection and delivery addresses. Any parking costs, fines or penalties incurred due to inadequate arrangements or instructions may be charged to you.
If access is restricted, difficult, or requires the use of stairs, narrow passages, or long carrying distances, you must inform us at the time of booking. Failure to do so may result in additional charges or, in extreme cases, our refusal to carry out some or all of the services if it is unsafe or impracticable.
12. Waste and Environmental Regulations
Man with Van East Bedfont operates in compliance with relevant UK waste and environmental regulations.
We are not a general rubbish clearance company and will not remove or dispose of waste, rubble, hazardous materials, or items considered as controlled waste unless explicitly agreed in advance and carried out in accordance with applicable law.
You are responsible for ensuring that any items you request us to transport for disposal are lawful to move and dispose of. We may refuse to transport any items we reasonably believe to be unlawful, hazardous, or unsuitable for carriage.
Where we agree to remove items for disposal, they will be taken only to authorised facilities or recycling points that are compliant with UK regulations. Additional charges may apply for such services.
13. Insurance
We maintain appropriate insurance cover for our vehicles and for our legal liabilities arising out of the services. This does not automatically mean that all your goods are insured for their full replacement value.
You are strongly advised to maintain your own insurance cover for the full value of your belongings during removal and transit, especially for items of high value or special importance.
14. Subcontracting
We reserve the right to subcontract some or all of the services to carefully selected third parties. Where we do so, these Terms and Conditions shall continue to apply, and we shall remain responsible for the performance of the services, subject to the limitations of liability set out herein.
15. Privacy and Data
We will collect and use personal data such as your name, address, and contact details solely for the purpose of providing the services, processing payments, and administering our relationship with you.
Your data will be handled in accordance with applicable UK data protection laws. We will not sell your personal data to third parties. We may disclose your data where required by law or where necessary to perform the services, such as to subcontractors or payment processors.
16. Termination
We may terminate or suspend the provision of services immediately if you commit a serious breach of these Terms and Conditions, fail to pay any sums when due, act abusively or threateningly towards our staff, or request that we engage in illegal or unsafe activities.
On termination, you shall remain liable for all services provided up to the date of termination and for any costs reasonably incurred by us as a result.
17. Amendments to these Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any substantial changes will be made available through our standard communication channels.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
19. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
20. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Man with Van East Bedfont in relation to the services and supersede any prior discussions, correspondence, or understandings between us relating to the subject matter. No other terms, including any you may seek to impose, shall apply unless expressly agreed in writing.
